Refund & Cancellation
1. Which purchases this covers
This policy covers Muse Deck paid subscriptions purchased through Google Play. BE MINE DESIGN does not currently take website payments or offer Apple in-app purchases. Store availability and purchase options are those actually displayed in the app and at Google Play checkout.
2. Cancel future renewals
- Sign in to Google Play with the Google account used for the purchase.
- Open Payments & subscriptions → Subscriptions, select Muse Deck and follow the cancellation steps.
- Check the cancellation confirmation and access end date shown by Google Play.
Cancellation stops future renewal according to your plan; it does not automatically refund charges already made. Access normally continues until the paid period ends, subject to the status shown by Google Play. Uninstalling the app or deleting your Muse Deck account does not cancel a subscription.
3. Request a refund
Use Google Play’s refund process for a Google Play charge. Eligibility depends on the product, timing, circumstances and applicable law. A request is not a guarantee of approval. Approved refunds follow the store’s payment-method and processing rules; refunded or revoked purchases may lose associated paid access.
If Google directs you to the developer, or you need help with a duplicate charge, unavailable purchase or restoration issue, contact info@beminedesignmalaysia.com with your Google Play order ID (typically beginning GPA), purchase date and a short description. Do not send passwords, card numbers or purchase tokens. We will review the issue and explain available options.
4. Your rights and separate requests
There is no blanket “no refunds” rule overriding your statutory rights. This policy does not limit remedies required by Malaysian consumer law or other mandatory law applicable to you. No separate refund window or money-back guarantee is promised here.
Subscription cancellation, refund requests and account/data deletion are separate actions. If you want more than one, follow each relevant process. For general service terms, see Terms & Conditions.